John Marsicek (503) 415-0904 jmarsicek@outlook.com linkedin.com/in/johnmarsicek/ johnmarsicek.com TECHNICAL WRITING • INSTRUCTIONAL DESIGN • GRAPHIC DESIGN Detail-oriented technical writer and creative graphic designer with experience and expertise in developing and designing procedural, reference, and training documentation. Proven record of writing clear and concise documentation that is delivered on time while managing multiple projects. Applied written and oral communication skills to training classes for associates. Core Competencies • Technical Writing • Proofreading / Editing • Research • Project Management • Interpersonal Communication • Organizational Skills Technical Skills Writing / Desktop Publishing • Adobe FrameMaker • Microsoft Word • Adobe InDesign Graphic Design • Adobe Photoshop • Adobe Acrobat • Affinity Photo • Adobe Illustrator • CorelDraw • Affinity Designer Web Design • HTML • CSS • WordPress PROFESSIONAL EXPERIENCE Orchards Media LLC, Vancouver WA September 2018 – present Technical writing, B2B writing, and graphic design services. Owner Freelance technical writing, B2B writing, and graphic design services for businesses. Client work has included updating and redesigning an employee handbook, developing a basic style guide, updating a leader's guide, developing a school security report, writing an operations manual, designing an informational poster, and designing a logo. Fred Meyer, Portland OR June 2000 – June 2017 Grocery and non-food retailer serving the Pacific Northwest region. Associate Skills Development Specialist May 2014 – June 2017 Writer/Designer March 2002 – May 2014 Documentation Specialist June 2000 – March 2002 Wrote procedural manuals, reference guides, and job aids for training and skill development to improve productivity. Designed book covers, documentation illustrations, pamphlets, posters, logos, DVD case covers, and business cards. Developed documentation by interviewing subject-matter experts and followed edit/review process from first draft to final version. • Developed courses, student materials, and conducted classes for instructing associates in using the company’s internal corporate web content management system and the basics of using Adobe Photoshop. • Developed training materials for all store Point-of-Sale trained employees to quickly learn the updated POS keyboard’s layout and functions. Developed materials by working with R&D and interviewing subject-matter experts. The new keyboard transition had minimal impact on customer service and productivity. • Developed automated process using a batch file and BASIC program to generate web pages listing mystery shopper report PDF files with links to the files. Reduced time to post reports by over 90%. • Designed logo and marketing print materials for the HR department and its recruiters. Stream International, Inc., Beaverton OR January 1998 – June 2000 Provider of telephone tech support for various client companies’ products and services. Technical Support Representative Phone technical support for Hewlett Packard ScanJet products and US West consumer internet services. Resolved customer technical issues quickly and effectively communicated technical information by adjusting to each user’s skill level. • Developed a web-based simulated Windows 98 control panel for use by HP ScanJet support team members, resulting in improved call times and resolutions of customer issues. VOLUNTEER WORK Free Geek, Portland OR 2007 Provides refurbished computer hardware and technology education to the community at little or no cost. Computer Assembler Assembled and tested desktop computers built from donated parts. EDUCATION Bachelor of Science, Laser Electro-Optics Technology Oregon Institute of Technology, Klamath Falls OR Completed courses in electronics (analog and digital), optics, lasers, and computer programming (Fortran, C). Senior project involved designing, constructing, testing, and documenting a portable holographic system. PROFESSIONAL AFFILIATIONS Member of the Society for Technical Communication • Helped the Willamette Valley Chapter (WVC) develop an online survey form to gather information about chapter membership (1999 – 2000). • Received STC WVC Distinguished Technical Communication – Online Tutorial/Training award for the Fred Meyer Payroll Check Cashing Tutorial (2002).