TECHNICAL WRITING INSTRUCTIONAL DESIGN GRAPHIC DESIGN
Detail-oriented technical writer and creative graphic designer with experience and expertise in developing and designing procedural, reference, and training documentation. Proven record of writing clear and concise documentation that is delivered on time while managing multiple projects. Applied written and oral communication skills to training classes for associates.
• Technical Writing
Writing / Desktop Publishing
Orchards Media LLC, Vancouver WA September 2018 – present
Technical writing, B2B writing, and graphic design services.
Freelance technical writing, B2B writing, and graphic design services for businesses. Client work has included updating and redesigning an employee handbook, developing a basic style guide, updating a leader's guide, developing an employee evaluation form, creating an informational poster, and designing a logo.
Fred Meyer, Portland OR
June 2000 – June 2017
Grocery and non-food retailer serving the Pacific Northwest region.
Associate Skills Development
Specialist May 2014 – June
Writer/Designer March 2002 – May 2014
Documentation Specialist June 2000 – March 2002
Wrote procedural manuals, reference guides, and job aids for training and skill development to improve productivity. Designed book covers, documentation illustrations, pamphlets, posters, logos, DVD case covers, and business cards. Developed documentation by interviewing subject-matter experts and followed edit/review process from draft to final version.
Developed courses, student materials, and conducted classes for instructing associates in using the company’s internal corporate web content management system and the basics of using Adobe Photoshop.
Developed training materials for all store Point-of-Sale trained employees to quickly learn the updated POS keyboard’s layout and functions. Developed materials by working with R&D and interviewing subject-matter experts. The new keyboard transition had minimal impact on customer service and productivity.
Developed automated process using a batch file and BASIC program to generate web pages listing mystery shopper report PDF files with links to the files. Reduced time to post reports by over 90%.
Designed logo and marketing print materials for the HR department and its recruiters.
Stream International, Inc.,
Beaverton OR January 1998 – June 2000
Provider of telephone tech support for various client companies’ products and services.
Phone technical support for Hewlett Packard ScanJet products and US West consumer internet services. Resolved customer technical issues quickly and effectively communicated technical information by adjusting to each user’s skill level.
Developed a web-based simulated Windows 98 control panel for use by HP ScanJet support team members, resulting in improved call times and resolutions of customer issues.
Free Geek, Portland
Provides refurbished computer hardware and technology education to the community at little or no cost.
Assembled and tested desktop computers built from donated parts.
Bachelor of Science, Laser Electro-Optics Technology
Oregon Institute of Technology, Klamath Falls OR
Completed courses in electronics (analog and digital), optics, lasers, and computer programming (Fortran, C). Senior project involved designing, constructing, testing, and documenting a portable holographic system.
Member of the Society for Technical Communication
Helped the Willamette Valley Chapter (WVC) develop an online survey form to gather information about chapter membership (1999 – 2000).
Received STC WVC Distinguished Technical Communication – Online Tutorial/Training award for the Fred Meyer Payroll Check Cashing Tutorial (2002).