Work History

Orchards Media LLC logo
Orchards Media LLC
(2018 – present)
Freelance technical writing, B2B writing, and graphic design services for businesses. Client work has included developing security recommendation reports for schools and churches, updating and redesigning an employee handbook, developing a basic style guide, updating a leader’s guide, developing an employee evaluation form, creating an informational poster, and designing a logo.

Fred Meyer logo
Fred Meyer (2000 – 2017)
Associate Skills Development Specialist (2014 – 2017)
Writer/Designer (2002 – 2014)
Documentation Specialist (2000 – 2002)

Procedural and Reference Documentation
Wrote and maintained procedural manuals, reference guides, and job aids for employees. Developed documentation by interviewing subject-matter experts and followed edit/review process from draft to finalized version. Submitted completed projects in PDF format for printing and posting to the company intranet. Documents were created using Adobe FrameMaker.

Graphic Design
Designed book covers, documentation illustrations, pamphlets, posters, logos, DVD case covers, and cards. Edited and modified photos for various projects.

Web Site Maintenance
Posted, organized, and maintained documents on the department’s section of the corporate intranet Web site. Redesigned site structure for improved navigation when moving from Front Page to a browser-based web content management system.

Class Instruction and Training Materials
Designed and conducted classes and student materials for training associates how to use the corporate internal web content management system and Adobe Photoshop.

Technical Support
Provided informal technical support to department associates, improving their productivity.

Stream logo
Stream International, Inc. (1998 – 2000)
Technical Support Technician
Served on two telephone technical support teams. The first team supported flatbed scanners and the second supported an Internet service provider. On both teams I resolved customer issues expediently and effectively communicated technical information by adjusting to the user’s skill level. Designed an HTML-based Windows 98 desktop Control Panel simulation for the scanner team (at the time, Windows 98 was  unavailable to the team).